Custom/Made-to-Order Items
Due to the custom nature of our products, all sales are final once production begins. Please review your order carefully before confirming.
Standard (Non-Custom) Items
Returns accepted within 30 days of delivery for unworn, unwashed items with original tags attached.
To request a return
- Email ivyquinncrafting@gmail.com within 30 days of receiving your item
- Include your order number and reason for return
- We’ll respond within 2 business days with next steps
Shipping costs
- Exchanges: We cover return shipping
- Refunds: Customer pays return shipping
Our error or defective items
If we made a mistake or sent a defective item, contact us immediately at [email]. We’ll make it right with a free replacement or full refund at no cost to you.
Refunds processed to original payment method within 5-7 business days of approval.
Questions? Email us at ivyquinncrafting@gmail.com